Your Questions, Answered!

You can use a professional desktop application like Adobe Illustrator® or hire a designer to create your artwork. 

Already have a file but not sure about it? Email our packaging experts at support@unikportrait.com for a review.

It depends on the type of product you’re ordering.

   - If the product page shows a “Quantity: 1” option, that means you can order a custom sample made with your own design — for example, Cardstock Product Boxes.

   - If the product page does not offer a quantity of 1, then custom samples aren’t available for that product. However, you can order a sample pack, which includes a variety of pre-printed samples (not made with your artwork) so you can check the print quality, materials, and finishes before placing a full order.

   - Custom products: You may modify or cancel your order at any time before approving the digital proof. 

Once you place your order, we will send a digital proof to the email you provided. Before you approve your proof, you can make changes or cancel your order freely. However, once the proof is approved, no changes or cancellations can be accepted, as production will have started.

   - Non-custom products: You may modify or cancel your order anytime before shipment.

For box products, a vector file is required!

A vector file is an image that can be scaled infinitely without losing quality.

Common vector file types include:

   - .AI (Adobe Illustrator)

   - .EPS (Encapsulated PostScript)

   - .CDR (CorelDraw)

   - .PDF (Portable Document Format)

For labels/stickers/cards, if you’re unable to provide a vector file, please upload a high-resolution JPG or PNG at 150 dpi or higher.

If you don’t have a vector file, please provide the highest-resolution image possible, ideally at least 150 dpi.

If you cannot provide a high-resolution image, you can use our “Redraw Service”, and our designers will help redraw your artwork for printing.

Our prices are already set very low, so we’re unable to offer multi-design discounts at the moment.

For customers in the United States, we cover all customs duties and clearance fees—you only pay for the product and shipping, with no extra charges.

For customers outside the U.S., if you choose DHL shipping, customs duties will be your responsibility. For other shipping methods, we will cover all customs duties and clearance fees on your behalf.

If you experience any issues, click the “Help” icon at the bottom right of our website to leave us a message. 

Our customer support team will respond within 24 hours and assist you. 

Typically, the response time is around 8.5 hours (Excluding weekends and public holidays).

Production time depends on the product type. 

You can check each product page for exact production times.

Please note: Production time starts after you approve the digital proof.

Shipping time depends on your chosen shipping method and destination country, excluding production time.

You can see available shipping options, costs, and estimated delivery times at the checkout page after entering your shipping address and postal code. Choose the option that best fits your timeline and budget.

Some of our products—such as cardstock boxes and roll labels—do support rush production. However, certain items cannot be rushed due to production limitations.

When uploading your artwork, you’ll be able to see the available production times for that specific product and choose whether you’d like to upgrade to a rush order.

If your order requires a fast turnaround, please select DHL Express at checkout. 

When we send you the digital proof for confirmation, let us know your time requirements.

   - If we can meet your deadline, we will arrange rush production.

   - If we cannot, we will help cancel the order and provide a full refund.  

Currently, we deliver to the U.S., Canada, Australia, and over 20 countries in Europe. You can check whether your country is available at the checkout page.

Shipping charges are calculated based on your order and destination. You can see the shipping cost at the checkout page after entering your shipping address.

Once your order ships, you will receive a shipping confirmation email with the tracking number. 

You can check your order status by entering your order number or tracking number on our website’s “Track My Order” page.

We produce your custom products strictly according to the approved digital proof. Please carefully check your proof before approval.

   - If the items you receive do not match your approved proof, it is our responsibility. We will remake the products for free and cover all costs, or provide a full refund.

   - If the error is in the approved proof, it is not our responsibility, but customer satisfaction is always our priority. We can still remake the products at cost for you.

We aim to deliver within ±10% of your requested quantity. Shipments may include extra units. If your order is short, please contact us, and we will rush a reprint of the missing items.

Simply contact us and attach a photo or video showing the issue. We will review it and take appropriate action to resolve the problem.