Your Questions, Answered!

  • About My Order

1. Can I see samples before I buy?

Yes, we provide free sample pack which is a random mix of metallic labels and 3D transfer labels including 1 color, 2 colors, 3 colors and full color. It provides good insight on the quality and variety of our products.

Please keep in mind that due to the volume of sample requests, we do not cover the shipping charge for free sample pack.

Moreover, due to the screen-print we use, we cannot offer custom design samples, but our MOQ is 100 pcs only, so you can easily order some labels of your design at low cost to see how they looks!

2. Can I cancel or make changes to my order after it has been placed?

You can change or cancel your order anytime before you approve your proofs.

Please note that after you approve the proof you cannot change or cancel the order.

3. What format of design files should I provide?

In order to ensure the best printing effect, please be sure to provide design files in vector graphics.

A vector graphics file is an image that can be made infinitely large or small without losing quality.

Common vector file types include .AI (Adobe Illustrator), .EPS (Encapsulated Postscript), .CDR (CorelDraw), and .PDF (Portable Document Format).

4. What if I don't have a vector format design file?

If you really don’t have a vector file, please try your best to provide high-resolution image. The ideal image resolution is at least 150 dpi.

If you really cannot provide high-definition image over 150 dpi, you can click here to choose our "Redraw service", and our designers will help you redraw your artwork.

5. Why did the size of my label/sticker change?

Size changes may be necessary to make sure your artwork’s original proportions are maintained.

If the size you fill in does not match the actual size ratio of your artwork, we will scale it according to the longer side at default.

6. Can transfer labels be applied on curved surfaces?

Our UV transfer labels can work on curved surface very well.

But our metallic labels have a certain degree of stiffness, if applied on a curved surface, there will be the possibility of warping.

Therefore, we don't recommend using our metallic labels on curved surfaces.

7. What if there is a gradient color in my design?

Our UV transfer labels are printed by screen printing, so the label with gradient color cannot be printed directly.

Therefore, if your label contains gradient colors, we need to use Heidelberg's offset press to make it. Therefore, it is best that the quantity can reach more than 1,000 pieces per label, otherwise the price will be very expensive.

8. Are your labels weatherproof?

Yes, our labels are weatherproof. They're able to withstand exposure to wind, rain and sunlight. All of our labels are printed on premium vinyl with a permanent adhesive and are coated with a protective UV varnish that makes them super durable and resistant to fading, scratching, tearing, oil and water.

9. What if I receive the incorrect quantity?

We aim to be within 10 percent of your requested order amount. It's more likely there will be extra units in your shipment. But, if your order is short, contact us and we will rush a reprint of the missing units.

10. What's the difference between your transfer label and heat/thermal transfer label?

They are two completely different printing processes. Thermal transfer is a relatively traditional process that requires special transfer paper, ink and pressing heating equipment. When in use, it needs to be heated and pressed to transfer.

However, our transfer label is the latest technology, a revolution in label printing. It can transfer on a variety of material without heating and pressing. At the same time, there will be a thick layer of UV varnish on the surface of the label, which can make the label waterproof, oil-proof and scratch-resistant, and can also generate a unique 3D visual effect.

11. Can I use the label on waxed surface?

No, currently we have not found a glue that is suitable for waxed surfaces. Therefore, if the surface of your product is waxed, our labels may not meet your needs.

  • Shipping Service

1. How long does it take to print my labels?

Typically, our production time is 5-7 business days.

Please note, different from ordinary labels, the transfer label process is very complicated, and in order to avoid the color difference issue, our transfer labels are all screen printing, not digital printing.

Therefore, each label needs to make a plate and prepare spot color inks, which leads to the need for more time for production.

2. How long does it take for my labels to arrive?

In average most labels arrive within the periods stated below:

◾ Standard Shipping:

- North America: 8-12 days

- Europe: 6-9 days

- Oceania: 9-15 days

- Asia: 4-6 business days

- Rest of the world: 8-12 days

◾ Fast Shipping:

- North America: 3-5 days

- Europe: 3-5 days

- Oceania: 5-7 days

- Asia: 2-4 days

- Rest of the world: 4-7 days


 *Please remind that this does not include the production times mentioned above.

3. Do you offer expedited ship methods?

Yes, for international orders we offer Fedex/DHL fast express for your choice.

It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.

Please note, upgraded delivery prices will vary based on location and can be viewed during checkout.

4. Do you ship worldwide?

Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.

5. Where can I check my shipping charge?

The shipping charge is calculated by your order and destination, so you will be able to see it at checkout page.

  • Return & Refund

1. What do you mean by satisfaction guarantee?

If there's quality problem with your order, please contact us and we will replace any defective units for free.

2. How do I return my order if I'm not satisfied?

Just contact us and attach a photograph or video that indicates the problem and we will address it accordingly.