Shipping policy

At Unikportrait, we strive to deliver your order in the fastest and most efficient manner possible. Because we cannot guarantee transit times, we can only offer you an Estimated Delivery Date which reflects our best estimate based on average shipping times. 

Please note, the estimated shipping times below doesn't take into consideration our production times.

Standard Shipping:
  • North America:  8-12 days
  •  Europe:  6-9 days
  •  Oceania:  9-15 days
  •  Asia:  4-6 business days
  •  Rest of the world:  8-12 days

Fast Shipping:

  • North America:  3-5 days
  •  Europe:  3-5 days
  •  Oceania:  5-7 days
  •  Asia:  2-4 days
  •  Rest of the world:  4-7 days


How do I track my package?
As soon as your order is dispatched, you will receive a confirmation email containing the tracking number. Please allow tracking numbers at least 24 hours to update. 
You can log in our website, and click the menu " TRACK MY ORDER" to track your package. Or you can click the link in the confirmation e-mail to track your order directly.


Which carrier do you use?
For standard shipping, we usually ship all items with SF Express or Yanwen Express for international orders.
For fast shipping, we will use Fedex or DHL to ship international order.
But the carrier may be changed in accordance with the actual shipping charge and destinations. 


Can I pay extra to get my order quicker?
Yes, our goal is to offer you the best shipping options, no matter where you live. 
Now we have economic standard shipping & fast shipping for your choice. If you want to get it quicker, please choose fast shipping. You can select and check the actual shipping time at checkout.


What about customs fee/taxes?
We are not responsible for customs or import taxes. But we will do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of small parcel to attract customs fees, except in countries where there is a very low or no tax-free threshold. 
So in most of the countries, you don't need to pay taxes for these small parcels.

If fees are charged by customs, they are payable by the recipient. If a package is refused for reason of no customs payment, the customer is responsible for reaching out to us and attempt to have it delivered again. We will not refund a customer if their order is refused.